National College of Ireland
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IT Facilities and Services

Introduction

The NCI IT Department is dedicated to providing access and support for all college information technology resources both on and off campus to all registered users.  The Department & members of the team are responsible for ensuring that all systems and related technology are operating in an efficient & secure manner

Student IT Facilities and Services - Getting Started

As part of your studies and learning in NCI, you will be required to use at least some of the IT Services available to you.  This guide outlines what you need to get started and how to get the most from these services.


We recommend you do the following to reduce any issues you may encounter when using the NCI IT Services:

  • Obtain your Login Details as soon as possible
  • Confirm you can access and log in to all your service accounts as soon as possible
  • Change your password(s) as soon as possible
  • Familiarise yourself with the Student Portal: MyNCIStudent*
  • Recommended Reading from the IT Section* of MyNCIStudent
  • Check your Student Webmail regularly for communications from the College
  • Contact the IT Support Desk if you have any queries or difficulties
    If we are not aware you have an issue, we cannot be of assistance!

How to get your Login Details

To access your NCI IT Services, you will require a username and password known as your Login Details.  To obtain a printout of your Login Details you must be a Registered student and sign, or have signed an Acceptable Usage Policy (AUP).  AUPs are:

Your Login Details may be obtained from any of the following methods;

  • Registration Room - There is an IT Desk situated in the dedicated Registration Room at start of Term
  • IT Support Office: Collect in person on presentation of your Student ID Card, throughout the year
  • By Post: Signed AUPs may be returned to the IT Department or faxed to 01-4972200
    Your login details will then be posted to your correspondence address as recorded on the Main Student Record System

Returning Students

If you are a returning student, your IT Accounts will remain active to facilitate Online Registration via “MyDetails”.  If you have not fully registered by commencement of term, all your IT Service accounts will be disabled until such time as you have completed registration/payment of fees.  If you have mislaid or forgotten your password from last year, please contact the IT Support Desk.   

PLEASE NOTE: Login Details will not be issued over the telephone or by e-mail.   

Information on your Usernames and Passwords

  • Your username and password is outlined on your printed Login Details sheet
  • Your username is your student number preceded with a small x, e.g. x10212345
  • Your initial password is a randomly generated mixture of letters and numbers
  • Passwords are case sensitive.
  • You are responsible for your accounts and passwords.  Do not share or disclose your passwords with anyone
  • NCI have worked to reduce the number of passwords for students to remember to access services.  All services use your Network Username and Password, with the exception of “MyAthens”.  Refer to your Login Details sheet for details
  • If you have mislaid, or forgotten your password, contact the IT Support Desk
  • Refer to the IT Guides & Factsheets Directory*, from MyNCIStudent for specific instructions on how to log in to various IT Services

 

Activation of your Accounts


Upon commencement of term, your IT Service Accounts automatically activate, on condition that you have paid your relevant fees and you are recorded as “Registered” on the Main Student Record System.  Please note, it can take up to 24 working hours, following registration, for all your IT accounts and relevant services to update and fully activate.

Duration of access to IT Services

  • Your IT Service Accounts stay with you for the duration of your studies in NCI
  • IT Accounts and associated e-mails and files are deleted when you complete your studies
  • It is your responsibility to ensure you have retrieved any files or documents you want to retain upon completion of your course

More Information and Support

Additional information, user guides* and notifications* are available from the IT Facilities and Services* section of MyNCIStudent. 

If you have any queries, difficulties or require assistance with your IT Accounts or Services, please contact the IT Support Desk directly.  Please ensure you have your Student ID number to hand when dealing with IT Support Desk:

  • IT Support Office; Room 1.07, First Floor, opposite Theatre 1
  • Telephone : (01) 4498 667 or (01) 4498 671
  • Fax: (01) 4972 200

*Links to MyNCIStudent site/pages - authentication required.  Refer to MyNCIStudent Introduction for more information

Photo of Current Student