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Programme Co-ordinator School of Business

Reporting to: Senior Administrator

Purpose of Position: To co-ordinate the School of Business programmes, provide administrative support to the Schools and respond accurately and efficiently to student enquiries.

Key Relationships:
• Senior Administrator
• Deans of Schools
• Vice-Deans of Schools
• Programme Co-ordinators
• Faculty
• Associate Faculty
• Students

Key Responsibilities:
• Provide high-quality co-ordination support for programmes in the Schools.
• Provide a high quality of service to the students of the College.
• Respond professionally to enquiries from students, class reps and faculty on a range of issues.
• Ensure that College Policies, outlined in the QA Handbook, for programme management and delivery are adhered to.
• Ensure that all duties within the office are performed in a professional, efficient manner.
• Provide Faculty with information regarding timetables, course notes, student numbers and location of lectures.
• Effective interaction with other units in the College such as Student Services, Registrar’s Office, Fees and Examinations.
• Deal appropriately with incoming calls.
• Assist the Programme Directors in the production of examination results and broadsheets.
• Alert Faculty and Students to planned assessment schedules and deadlines.
• Act as secretary to assigned Programme Committees.
• Introduce themselves to and regularly attend the class groups they support.
• Be alert to developing problems and raise to the appropriate level as soon as possible.
• Respond to and address student complaints.
• Assist with assessment processes in the School.
• Accept and record receipt of projects and assignments.
• Maintenance of alternative assessment requests/extension requests throughout term time.
• Provide administrative support for the College’s formal student feedback mechanisms such as Class Rep meetings and student surveys.
• Compilation and maintenance of all Programme material and distribution to the student body.
• Assist in the timetabling process of relevant programmes assigned.
• Check availability of resources e.g. Library, IT.
• Assist in orientation and registration.
• Assist with programme co-ordination for other programmes for other areas as required.
• Support the promotion of programmes to target audiences through all available communication channels.
• Provide administrative support for the College’s formal student feedback mechanisms such as Class Rep meetings and student surveys.
• Any other duties as assigned by the Senior Administrator, Vice Deans or Dean.

Key Attributes:
• Degree or equivalent qualification would be desirable.
• Knowledge of the Irish education system at third level would be an advantage.
• At least two years’ administration experience that demonstrates a planned, systematic approach to organisation of work.
• High proficiency in word processing, spreadsheets, e-mail, PowerPoint, and excel.
• Good communication skills – written and verbal.
• Good Interpersonal skills.
• Attention to detail, deadline orientated and quality conscious.
• Database experience an advantage
• Flexible approach to work
• Excellent writing skills (draft letters, minutes, presentation etc.)
• Ability to work independently and show initiative

Contract: Specified Purpose Contract with an expected duration up to June 2020
Salary: Administrator Salary Band €30,450 - €42,632 per annum
Annual Leave: 24 days per annum (pro rata for any lesser period)

Application Process: To apply, please e-mail your cover letter and CV both in PDF Format ONLY, quoting reference number: to: recruitment-dohanlon@ncirl.ie by 5pm on Thursday, March 28 2019.

Note: The functions and responsibilities assigned to the Programme Co-ordinator are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with any change in the role and objectives of the NCI.

National College of Ireland is an equal opportunities employer. 

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