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Programme Co-ordinator


Job Code:


Reporting to:

Senior Administrator

Purpose of Position:

To co-ordinate the School of Business programmes, provide administrative support to the School and respond accurately and efficiently to student enquiries.

Key Relationships:
  • Senior Administrator
  • Dean of School of Business
  • Vice-Deans of School of Business
  • Programme Co-ordinators
  • Faculty
  • Associate Faculty
  • Students

    Key Responsibilities:
  • Provide high-quality co-ordination support for programmes in the School of Business.
  • Provide a high quality of service to the students of the College.
  • Respond professionally to enquiries from students, class reps and faculty on a range of issues.
  • Effective interaction with other units in the College such as the other School, Student Services, Registrar’s Office, Fees and Examinations.
  • Deal appropriately with incoming calls.
  • Ensure that all duties within the office are performed in a professional, efficient manner.
  • Support the promotion of programmes to target audiences through all available communication channels.
  • Ensure that College Policies, outlined in the QA Handbook, for programme management and delivery are adhered to.
  • Provide Faculty with information regarding timetables, course notes, student numbers and location of lectures.
  • Assist the Programme Directors in the production of examination results and broadsheets.
  • Act as secretary to assigned Programme Committees.
  • Introduce themselves to and regularly attend the class groups they support.
  • Be alert to developing problems and raise to the appropriate level as soon as possible.
  • Respond to and address student complaints.
  • Check availability of resources e.g. Library, IT.
  • Alert Faculty and Students to planned assessment schedules and deadlines.
  • Assist in orientation and registration.
  • Record and follow up on exam/assessment absence, medical records and attendance.
  • Compilation and maintenance of all Programme material, module descriptors and distribution to the student body.
  • Assist in the timetabling process of relevant programmes assigned.
  • Assist with programme co-ordination for other programmes for other areas as required.
  • Assist with assessment processes in the School.
  • Accept and record receipt of projects and assignments.
  • Provide administrative support for the College’s formal student feedback mechanisms such as Class Rep meetings and student surveys.
  • Provide cover for Reception.
  • Any other duties as assigned by the Senior Administrator, Vice Deans or Dean.

    Key Attributes:
  • Degree or equivalent qualification would be desirable.
  • Knowledge of the Irish education system at third level would be an advantage.
  • At least two years administration experience that demonstrates a planned, systematic approach to organisation of work.
  • High proficiency in word processing, spreadsheets, e-mail, PowerPoint, and excel.
  • Good communication skills – written and verbal.
  • Good Interpersonal skills.
  • Attention to detail, deadline orientated and quality conscious.
  • Database experience an advantage
  • Flexible approach to work
  • Excellent writing skills (draft letters, minutes, presentation etc.)
  • Ability to work independently and show initiative

    Salary: €30,842 - €39,282 (Secretary Grade 3 Salary Scale)
    Annual Leave: 21 days per annum pro rata
    Contract: Indefinite
    Hours: 10.30am – 6.30pm

    Application Process: To apply, please e-mail your cover letter and CV, quoting reference number: NCI0652 to: recruitment@ncirl.ie by 5pm, Friday 24th July 2015. This position is open to internal applicants only.

    Note: The functions and responsibilities assigned to the Programme Co-ordinator are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with any change in the role and objectives of the NCI.

    National College of Ireland is an equal opportunities employer.
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