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Quality Assurance & Statistical Services Officer

 

Reporting to:

Director of Quality Assurance & Statistical Services 

 

Key relationships:

  • Executive Board
  • Deans of School
  • Programme Directors
  • Faculty/Associate Faculty
  • Professional Education & Training
  • Director NCI Learning & Teaching
  • Support Functions (Student Services, IT, Library, Facilities, Finance, HR, Marketing)

 

Purpose of Position: 

To support the management and oversight of quality assurance processes involved in the development, delivery, evaluation and review of academic programmes. To support the development of a continuous improvement culture through supporting the implementation of continuous improvement projects within NCI

 

Key Tasks:

Support the programme development process through project management by

  • Implementing the programme development project planning process and templates, to include all relevant milestones, such as authoring, internal & external validations, marketing, resourcing and facilities planning, etc. 
  • Supporting the Programme Director/Primary Author in the development of a summary programme development project plan for the initial Programme Proposal submission and a detailed project plan for the development of approved programmes. 
  • Supporting the Programme Director/Primary Author in the communication of key programme development tasks to the programme development team through the NCI portal and/or other mechanisms
  • Attending programme development team meetings scheduled by the Programme Director/Primary Author.
  • Maintaining up to date (monthly) status reports/dashboards for all programmes that have been approved for development by NCI Executive Board.
  • Assisting the Programme Director in identifying project risks and mitigation strategies.
  • Keeping all other internal stakeholders (e.g. HR for faculty resourcing, Facilities Management for teaching facilities and timetabling, IT, Student Support services) informed of key project milestones
  • Providing technical assistance to programme development teams toward finalising submission documents, version control etc. 
  • Carrying out academic due diligence processes for all collaborative provision
  • Producing reports from internal review panels
  • Organising production of submission documentation in preparation for and organisation of validation events 
  • Organising internal and external validation events

Support institutional review, programmatic review and other accreditation processes for professional bodies (e.g. CIPD, ICM) through

  • Project management (as above) for Deans of School, Subject Heads and Programme Directors
  • Providing technical assistance to programme development teams toward finalising submission documents, version control etc. 
  • Organising production of submission documentation and supporting the Registrar’s office in preparation for and organisation of programmatic review events

Supporting Service functions benchmarking projects through

  • Project management (as above) for Heads of Function
  • Providing technical assistance toward finalising submission documents, version control etc. 
  • Organising production of submission documentation in preparation for organisation of peer review events
  • Organising internal and external validation events

Support programme delivery through the

  • Co-ordination of student feedback mechanism each semester
  • As directed by the Director Quality Assurance & Statistical Services, provide data analysis and reports on aspects of the College activities which support the implementation of quality assurance mechanisms. e.g. audit of QA mechanisms, reports on student feedback, etc. 

Support for Continuous Improvement Initiatives

  • Assist the Director Quality Assurance & Statistical Services with continuous improvement initiatives identified by Executive Board (e.g. Documentation of business processes, business process mapping etc. , assisting functions and Schools with the production of standard operating procedures etc.)

Support for Freedom of Information 

  • Assist the Director of Quality Assurance & Statistical Services in the role of FOI Officer through advocacy and maintenance of good records management throughout NCI

As directed by the Director of Quality Assurance & Statistical Services, undertake research to inform policy decisions and directions in relation to academic policies and processes 

Participate in professional networks and deputising for Director of Quality Assurance & Statistical Services as appropriate at College and/or external events.

Experience and Skills:

Essential

  • Third level qualification 
  • Clear evidence of self-motivation with an ability to work alone and under pressure in a constantly changing working environment
  • A strong background in administration 
  • The ability to meet deadlines and multi task
  • A proven interest in information management and experience working with information systems and excellent IT Skills
  • Ability to analyse data and produce reports and recommendations based on that data
  • Proven ability to assess and plan for future needs
  • Proven ability to manage and take a lead role in projects, including working with teams of various sizes with a variety of stakeholders
  • Effective presentation, negotiation, leadership and team-building skills
  • Excellent written and verbal communication skills
  • The successful candidate will be able to demonstrate a particular awareness of the interface between Schools, Departments and the processes that support them. 

Desirable

  • Knowledge of QuercusPlus student information system and Oracle Discoverer reporting tool
  • Knowledge of Tableau, Microsoft Power BI
  • Knowledge of record management systems and processes
  • Knowledge of Microsoft Sharepoint functionality and capability
  • Knowledge of Microsoft Project
  • Exposure to internal audit (non financial) practices

Salary: €43,932 - €53,196 per annum
Annual Leave: 21 days per annum
Contract: Permanent
Hours: Full time (35 hours per week)

Application Process:
Applications for this vacancy need to be submitted before Wednesday the 25th February 2015. Applicants are requested to email their cover letter and CV to recruitment@ncirl.ie 

 
Note: The functions and responsibilities assigned to the Quality Assurance & Statistical Services Officer are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with any change in the role and objectives of the NCI.
National College of Ireland is an equal opportunities employer

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