Student Engagement and Retention Officer

National College of Ireland is hiring a Student Retention Officer to join the Learning & Teaching team.

Purpose of Position

As part of the Learning and Teaching Team, the purpose of this role includes:

  • The application of strategies to enhance student engagement and retention such as a mentor scheme, ‘Getting to Grips’ support tutorials, progression meetings, exam clinics and orientation sessions.
  • Implementing college-wide attendance monitoring systems and appropriate policies for dealing with non-engaged students.
  • Contribute to pastoral care, counselling and related services for student well-being.
  • Administration of financial assistance schemes for students.
  • Contribute to aspects of the implementation of the NCI’s new Learning, Teaching and Assessment Strategy 2017-2023.
  • Contribute to actions, policies and strategies to enhance student retention and progression.

Key Relationships

  • Director Learning & Teaching & Education Programmes
  • Vice President for Academic Affairs
  • Registrar
  • Colleagues in Learning & Teaching and Education Programmes
  • Dean/Vice-Deans School of Business and School of Computing
  • Director of Quality Assurance
  • Director of Student Services
  • Programme Directors
  • Programme Coordinators
  • International Office
  • IT Manager

Key Duties

  • Develop and implement processes connected with student monitoring systems and attendance requirements.
  • Propose and implement policies in relation to student attendance and engagement.
  • Reporting qualitative and quantitative data relating to student retention and engagement.
  • Identify and apply strategies to enhance student engagement and retention such as a mentor scheme, ‘Getting to Grips’ support tutorials, pastoral care and related services for student well-being.
  • Planning of budgetary aspects of LTA support services (other than disability support services) including the administration of financial assistance schemes for students.
  • Promoting student engagement through Learning & Teaching academic support programmes such as Managing Your Learning, “Getting to Grips” and Finding your Feet along with all associated processes.
  • Preparation of timely reports to inform Academic Council and committees on matters related to the role.
  • Further duties as may be specified by the Director of Learning & Teaching and Education Programmes from time to time.

Key Attributes/Competencies

  • Strong leadership qualities and the ability to take responsibility and work autonomously
  • A professional, autonomous and collegiate disposition
  • Experience in third level education and working with students, faculty and related staff
  • A qualification in education/learning & teaching or related field is desirable
  • Excellent administrative, IT, teamwork and organisational skills
  • Excellent interpersonal and communication skills
  • High level of competency in multi-tasking, prioritising and problem solving
  • Ability to be flexible and to be available outside of standard working hours

Terms of Employment

Contract: Permanent
Salary: Specialist/Senior administrator Band €36,540- €52,783
Annual Leave: 24 days
Pension: Defined Contribution Scheme

Application Process

To apply, please e-mail your cover letter and CV in PDF format only, quoting reference number: NCI0819 to: recruitment-dohanlon@ncirl.ie by 5pm Friday, 7th June 2019.
The successful applicant will be subject to Garda Vetting and must not have any convictions under the Sex Offenders Act 2001.

National College of Ireland’s mission is to change lives through education. Our vision is to provide an inspiring educational experience that is innovative, responsive and enterprise focused.

Note: The functions and responsibilities assigned to the Student Engagement & Retention Officer are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with any change in the role and objectives of the NCI.

National College of Ireland is an equal opportunities employer.


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