Text Size: A A A

Frequently Asked Questions

[Expand All] | [Hide All]

Office365 in NCI

Office365 can be used on PCs, Macs, tablets and smartphones. Downloaded copies of Office remain active as long as the associated NCI account remains active.

To view the apps available to you log into MyApps with your student username and password.

Your student username is your student number prefixed by an 'x' followed by @student.ncirl.ie. When prompted to enter Username always use the format shown in the example below:

Username: x1234567@student.ncirl.ie
Password: xxxxxxxx

With Office365 you can:

  • Download Office to your desktop or laptop
  • Use Office365 online
  • Install the Office apps on your smartphone or tablet

Please note: any student who may be running a trial version of office on their computer is advised to uninstall the trial version before you commence the installation of Office.


Using the printers

There are 4 printers located in the library for students to use.

NCI operates a secure release print system. To release your print and copy jobs students are required to swipe their student ID card on one of the printers in the library. Print or copy jobs will not be released until you swipe your Student ID card and you have sufficient credit on your account to cover the total cost of the print or copy job.

Students can top-up their print credit balance online. All first year registered students will receive €5 print credit on commencement of their course.

Students who wish to query their balance can log a ticket with IT however, print balance adjustments will not be considered in the following circumstances:

  • Printing a file accidentally
  • Printing a file that contains blank pages
  • Printing a file that contains more pages then you expected
  • Printing a file that is incorrectly formatted.
  • Printing colour instead of black and white

For more information on printing, view the library's guides.


Logging into NCI web services.

For logging into any of the web services available to you as a registered student you will need your username and password. Your username is x followed by your student number and @student.ncirl.ie eg: x1234567@student.ncirl.ie.

The college uses a single sign-on service, meaning during one session you will only need to log into one service to have access to all the others.


Where is the IT Support office?

The student IT Support desk is located on the 1st floor, room 1:04.

Services provided include:

  • Network Account
  • Student Wireless
  • Student Email
  • Student Print
  • Self Service Password Reset (SSPR)
  • Moodle
  • NCI360
  • College PCs

IT Support does not provide support for issues with individual laptops or phones.


Logging into the college's wifi

The college's wifi is called eduroam and to access it you will need to login. When authenticating to eduroam you will be prompted to enter your username and password. To do this you should always use the format shown in the example below:

Username: x1234567@student.ncirl.ie
Password: xxxxxxxx (your password is your student IT account password).

In NCI eduroam can be used in all locations where NCI wireless is available.



How do I access SSPR?

You can access SSPR using one of the following options:

Open a web browser and go to password.ncirl.ie and click the register button.

or

Open a web browser  and go to Office365 https://login.microsoftonline.com once you login you’ll be asked to register your details

Your student identity is your student number prefixed by an 'x' followed by @student.ncirl.ie. When prompted to enter your username always use the format shown in the example below:

Username: x1234567@student.ncirl.ie
Password: xxxxxxxx

For more information view the SSPR guide


Using eduroam outside of NCI

IT would recommend that all students connect to eduroam while on NCI campus to ensure all is in order prior to going to another institution. If a student encounters difficulties connecting to the service while on NCI campus, there is a high probability that you will encounter difficulties in other institutions.


WiFi - Printer Configuration Through Wireless

Students who wish to print directly from their own their own laptop or MAC device to one of the multifunctional printers located in the library via the NCI wifi network, eduroam, should follow these steps for either MAC or Windows

1. Connect your device to NCI Wifi - eduroam 

2. Following instructions below for your particular device

3. Student Card will be required to release print jobs.

Windows Setup

  • Go to the student-print website
  • Click on Wireless Printing
  • File Download – choose Run
  • Then choose Run again to confirm
  • Page “Wireless Printing” installer window appears
  • Click on Install
  • Allow to download
  • Then click Finish


To view your connections to the NCI printers:

  • Click on Start
  • Choose Devices and Printers (Windows 10/Widows7/Vista)
  • You should now see connected printers, e.g.
    Wireless BW Printing
    Wireless Colour Printing


MAC Set-up

  • Visit IT's shared folder
  • Click through to MAC
  • Click on Start Download
  • Download file to MAC and Install
  • You should now see connected printers, e.g.
    Wireless BW Printing
    Wireless Colour Printing

How to use your student email account

Microsoft Outlook (OWA) is the college's platform of choice to provide every student with an email account. Your college email account is the account the college will use to communicate with you during your time as a student of NCI.

You can access your student email account online via outlook.office.com/owa.

You will be prompted for your student username and password. Your student username is x followed by your student number and @student.ncirl.ie eg: x1234567@student.ncirl.ie.

View our video guide on how to access your student email.


Page 1 of 3
get in touch

Online Enquiry