Learners Domain

The Learners domain covers the policies, procedures, and institutional commitments that ensure a high-quality, inclusive, and supportive experience for students throughout their educational journey at NCI. This domain supports the design and delivery of learner-facing services that promote access, engagement, wellbeing, and success from admissions through to graduation.

Policies in this domain ensure that students are provided with accurate information, appropriate academic and personal supports, and a learning environment that values equality, participation, and integrity.

Policies

Legacy QAES Content

The following chapters of the 2019 QA Handbook remain in effect and are accessible through this domain until fully reviewed and replaced:

Note: Selected sections of Chapters 6 and 7 have already been superseded by the new policies listed above. The remainder of these chapters will remain active until fully reviewed and replaced as part of the QAES Refresh Project. Changes will be clearly tracked and published on this page.

Summary of Changes

The below tables indicate changes made as of August 2025

New Policy

Supersedes QAES

Summary of Change

English Language Policy

- Chapter 6, Section 6.1.1 (Admissions Requirements) - General entry requirement guidance across Chapter 6

Formalises NCI’s institutional English language entry criteria and support commitments. Aligns with the 2023 Code of Practice for International Learners and TrustEd Ireland criteria. Introduces defined roles and compliance monitoring.

Fees Policy

- Chapter 6, Section 6.3.4 (Fees, Charges and Refunds)

Replaces and significantly expands on legacy fee-related content. Establishes a standalone institutional framework covering tuition, scholarships, refunds, sanctions, and PEL compliance for both domestic and international students.

QAES Domains
Find out more about the other domains that make up the Quality Assurance and Enhancement System (QAES) at NCI