Learners Domain

The Learners domain covers the policies, procedures, and institutional commitments that ensure a high-quality, inclusive, and supportive experience for students throughout their educational journey at NCI. This domain supports the design and delivery of learner-facing services that promote access, engagement, wellbeing, and success from admissions through to graduation.

Policies in this domain ensure that students are provided with accurate information, appropriate academic and personal supports, and a learning environment that values equality, participation, and integrity.

Policies

Legacy QAES Content

The chapters below are from the 2019 QA Handbook and remain in effect until they are fully reviewed and replaced. They have been moved into our standard template so they are consistent and easier to read. The content is unchanged.

Some sections have already been superseded by the new policies listed above. Where this applies, the affected section points to the policy that now governs it. A summary of what has changed is set out below.

Summary of Changes

The below tables indicate changes made as of August 2025

New Policy

Supersedes

Summary of Change

English Language Policy

- Chapter 6, Section 6.1.1 (Admissions Requirements) - General entry requirement guidance across Chapter 6

Formalises NCI’s institutional English language entry criteria and support commitments. Aligns with the 2023 Code of Practice for International Learners and TrustEd Ireland criteria. Introduces defined roles and compliance monitoring.

Fees Policy

- Chapter 6, Section 6.3.4 (Fees, Charges and Refunds)

Replaces and significantly expands on legacy fee-related content. Establishes a standalone institutional framework covering tuition, scholarships, refunds, sanctions, and PEL compliance for both domestic and international students.

QAES Domains
Find out more about the other domains that make up the Quality Assurance and Enhancement System (QAES) at NCI