As part of the Student Support Team, the purpose of this role includes;

• Monitoring Clubs and society activity within the college from high performance level to recreational activity. 
  
• Point of contact for Students Union with regard to SLA.
• Support in delivering college Orientations, the Student Survey, and College Graduations.
• Develop engagement and retention initiatives to help student to continue in their programme. 
• Run college-wide monitoring systems and appropriate policies for dealing with non-engaged students. 
• Coordinate college campaigns around retention and engagement
• Contribute to pastoral care, counselling and related services for student well-being.
• Contribute to actions, policies and strategies to enhance student engagement, retention and progression.

Reporting to: 

Head of Student Support and Welfare 

Key Relationships: 

• Director of Student Registry Services
• Head of Student Support and Welfare 
• Vice President for Academic Affairs 
• Registrar
• Digital Learning Designer
• Dean/Vice-Deans School of Business and School of Computing
• Director of CELL
• Director of QIE
• Programme Directors
• Programme Coordinators
• International Office
• IT Manager

Key Responsibilities:

• Processing and tracking of college withdrawals.
• Reporting on college withdrawals and retention.
• Directly contact at-risk students identified through student monitoring systems to ensure they are connected with relevant supports.
• Coordinate and deliver the College Orientation Programme
• Support Registry with Student Disciplinary and Appeals Process
• Assist with the College Graduation ceremonies and ball.
• Assist with Student Survey.
• Administer the Laptop Loan Scheme.
• Administer the HEAR scheme for NCI.
• Oversee Clubs and Societies.
• Administer Sports Scholarships.
• Engage with all sporting Governing Bodies at the third level.
• Coordinate the annual Clubs and Societies awards and formal ball.
• Coordinate the Student Success and maintain SharePoint page
• Support with delivery of student attendance and engagement initiatives.
• Day to day information hub duties including Zendesk 
• Assist with all Student Support and Welfare campaigns
• Such other activities as may be required to support the Student Services Department
• Monitor and update Student Services webpage

Key Attributes / Competencies: 

• Strong leadership qualities and the ability to take responsibility and work autonomously 
• Excellent interpersonal and communication skills 
• Experience in third level education and working with students, faculty and related staff
• A qualification in education/learning & teaching or related field is desirable 
• Excellent administrative, IT, teamwork and organisational skills
• High level of competency in multi-tasking, prioritising and problem solving
• Ability to be flexible and to be available outside of standard working hours
• A professional, autonomous and collegiate disposition 

Salary: 

Specialist/Senior administrator Band €37,271- €53,839

Annual Leave: 

24 days per annum

Contract:

Permanent

Hours:

Full-time

The successful applicant will be subject to Garda Vetting and must not have any convictions under the Sex Offenders Act 2001.

National College of Ireland’s mission is to widen participation in higher education and unlock each student's potential. The College offers students the opportunity to acquire the skills and self-confidence to change their lives, contribute to a knowledge based economy and become responsible, active citizens. 

Application Process:

To apply, please e-mail your cover letter and CV both in PDF format ONLY, quoting reference number: NCI 1087  to: recruitment@ncirl.ie by 5:00 pm, Thursday 2nd November 2023.

Note: The functions and responsibilities assigned to a Student Support & Retention Officer are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with any change in the role and objectives of the College. #

The Importance of Confidentiality

We would like to assure you that protecting confidentiality is our number one priority. You can expect that all enquires, applications and all aspects of the proceedings are treated as strictly confidential and are not disclosed to anyone, outside those directly involved in that aspect of the process.

Candidates' Obligations

In submitting a completed Curriculum Vitae and supporting documentation, candidates are declaring:

• That all the particulars furnished in their application are true and correct without omission and that they are aware of the qualifications and particulars for this position.
• That to the best of their knowledge that there is nothing in relation to their conduct, character or personal background of any nature that would adversely affect the position of trust in which they would be placed by virtue of this appointment.
• Their irrevocable consent to NCI making such enquiries as deemed necessary in respect of their suitability for the post in respect of which their application is made.
• Their acceptance and confirmation of the entitlement of NCI, as appropriate to, reject their application, or to terminate their employment (in the event of a contract of employment having been entered into on foot of this competition) if they have omitted to furnish NCI with any information relevant to their application or their continued employment or where they have made any false statement or misrepresentation relevant to this application or their continuing employment with the College. 

Candidates should note that they may be required to submit documentary evidence in support of any particulars given by them in their application for the post.

Data Protection Acts 1988 to 2018 and the Freedom of Information Acts 1997 to 2014 as amended

Data collected for the purposes of recruitment activities

NCI conducts recruitment processes to fill vacancies within the college. When applying for these competitions applicants are asked to submit a range of documents, e.g., a completed application form, CV and/or a personal statement or cover letter. For the purposes of recruitment activities, we will not collect any personal data that we do not need to assess your candidature for a role with us.

Legal Basis for Processing

NCI ’s legal basis for the processing of this data is a combination of individual consent, contractual necessity and legal obligations.

Withdrawal of Consent

Applicants can withdraw their consent for the processing of their personal data at any time by notifying the College. It is important to note that withdrawal of consent prior to the completion of the process will be considered as a withdrawal of the application.

What we do with your data

People who are directly employed by NCI and are based in Ireland process all the personal data collected for both recruitment and HR purposes.

Shortlisting

HR draft up the shortlisting documents and provide the initial screening to determine if a person meets the essential criteria of the competition. A shortlisting panel is generally made up of two senior grade staff members from the relevant department for which the role is being recruited.

Sharing of your data

Where you have been successfully shortlisted for a post, each interview panel member will be furnished with a copy of the relevant information of those who will be attending interview in order that they can review applications in advance of the interview process. All such information will be returned to NCI and shredded following the competition process. Some of the interview panel will be external interviewers, who are not employees of NCI but are engaged for the purpose and are strictly subject to the rules and policies of the College.

Access

Applicants can request and receive access to their data at any time and can request and receive a copy of this data, in electronic/transferable format.

Erasure

Applicants can request the data held be erased. In this case, the application for a position is considered withdrawn.

Rectification

Applicants can have any incorrect information corrected.

Objection / Withdraw

Applications can object to this information being processed and/or can request to withdraw from the application process

Complain

Applicants can make a complaint to our internal Information Governance and Data Protection Officer

NCI Information Governance and Data Protection Officer

National College of Ireland, Mayor Street, IFSC, Dublin 1

Tel (Direct): + 353 1 4498 523 ; Tel (Reception): + 353 1 4498 500

And/or make a complaint to the relevant authority

Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28

Tel: +353 (0) 761 104 800

National College of Ireland is an equal opportunities employer and is a Member of the Athena SWAN Charter. NCI is committed to serving our diverse community and welcomes applications from underrepresented groups.