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Frequently Asked Questions

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How do I get a copy of SPSS?

Under the SPSS licence agreement, registered students of NCI are entitled to download and install a copy of SPSS software on their personal computer for use during their time studying in NCI. Registered students can request a license key to this software by logging a ticket on NCI360.

How can I access IT support?

There are lots of ways you can contact the IT Support Desk for assistance:

Use NCI360 to log a case with IT Support
Email itsupport@ncirl.ie
Phone the helpdesk from a courtesy phone located on the corridors or in the library (dial 2)
Use the on-campus telephone at reception (dial 111).
Using an external phone, dial +353 (01) 4498667 or +353 (01) 4498671
Visit the IT Support Office located on the 1st floor - opposite Theatre 1

What is eduroam

Eduroam (EDUcation ROAming) is a secure world-wide roaming infrastructure developed for the educational and research community. NCI is affiliated to the eduroam service which is an authenticated access wifi service that is available in NCI and in educational institutions both in Ireland and internationally who are participating in the service.

Being affiliated to eduroam allows NCI students and staff in NCI, or when visiting other affiliated institutions, to access a wireless network using their NCI credentials (i.e. username and password).

To find out more about this service view the eduroam promotional video

What is a student IT account?

A personalised NCI student IT account also referred to as your student identity is issued to all registered students of NCI. This account is required by each individual student to access IT services.


Your student identity is your student number prefixed by an “X” followed by @student.ncirl.ie. (If you are unsure of your student number, you will find it on your student card)

When prompted by systems to enter "Username" always use the format shown in the example below:

Username: x1234567@student.ncirl.ie
Password:  ********

New Students:
If you are a new student commencing your studies in NCI, you will have received your initial student IT password as part of your registration pack. You should change this password as soon as possible.

Returning Students:
If you have completed registration but have forgotten your password, please contact IT Support by emailing itsupport@ncirl.ie.

How to back-up your work

Each individual student is responsible for ensuring they back-up all of their work. You can back-up your files by:

  • Saving files to OneDrive
  • Saving files to Home Directory also referred to as “H” drive

By using one or more of the suggested options reduces the reliance on removable discs and USB drives. Utilising the available online facilities for back-up provides students with access to their important documents anywhere at any time.

Where is the IT Support office?

The student IT Support desk is located on the 4th floor.

Services provided include:

  • Network Account
  • Student Wireless
  • Student Email
  • Student Print
  • Self Service Password Reset (SSPR)
  • Moodle
  • NCI360
  • College PCs

IT Support does not provide support for issues with individual laptops or phones.

Connecting to eduroam - student wi-fi service.

As a registered student of NCI you can connect your personal devices, laptops, smartphones and tablets to the eduroam wifi service in the college.

When connecting to eduroam students will be prompted to enter "Username" and "Password". When prompted to enter Username always use the format shown in the example below:

Username: x1234567@student.ncirl.ie

Password: xxxxxxxx

View our video guide for connecting to the wifi.

Collaborate using Office online

Collaborate with others using the online version of Microsoft Office applications. You can share Word, Excel or Powerpoint documents with other people when using them online via the MyApps site.

Other applications are also available, as part of the MS Education suite, for students to use. It is recommended that students access Microsoft provided support pages when using these applications.

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