As outlined in Chapter 7 of the Quality Assurance and Enhancement System (QAES), in 2020 a human-centred design initiative – Learner Voice Project - was launched. Participants from across NCI’s Students Union, Faculty, QIE and Support Service were involved to enhance NCI’s ability to listen and respond to the experience by developing and implementing an integrated learner voice system during the 2021/22 academic year.
At present, NCI learners provide feedback to the College through a number of distinct mechanism however the Learner Voice Project will propose a more integrated student-centred feedback system that can be used to provide a more effective evidence base to inform decision-making at a programme, school and institutional level. The Learner Voice Project will impact on four key areas:
- Students as Partners
- Class Representatives
- Student Surveys
- Student Complaints