Purpose of Position:

This exciting new role is a key interface within the NCI community and is essential for maintaining a positive and consistent faculty and student experience. The Senior Academic Operations Manager will report directly to the Vice-President and will ensure efficiency and effectiveness in academic operational management support for the Vice-President, Deans, Vice-Deans and Director of the Centre for Education and Lifelong Learning (CELL). The postholder will directly ensure a high quality of support is delivered to meet the short, medium and long-term needs of the academic leadership team.

The Senior Academic Operations Manager will lead a team of professional academic operations service staff to achieve transparency, efficiency and consistency across the NCI student, faculty and staff experiences. The postholder will line manage three Operational Business Managers and Programme Coordinator Team Leaders to ensure the strategic and operational needs of the Vice-President, Deans, Vice-Deans, and CELL Director are met. The postholder will also be required to collaborate closely with other professional managers across NCIs student success structure and form strong relationships with centralised support services colleagues. 

Using proven stakeholder management skills, the Senior Academic Operations Manager will work alongside the academic leadership team, under the direction of the Vice-President, to support the achievement of NCI’s Institutional Strategic Planning as well as Academic and Research Strategy goals and objectives.  

Reporting to: 

Vice-President Academic Affairs and Research

Key Relationships:

  • Vice-President
  • Deans
  • Director of the Centre for Education and Lifelong Learning
  • Vice Deans
  • Registrar 
  • Director of Student Success Services
  • Director of Quality and Institutional Effectiveness
  • Executive Group Members
  • Programme Directors
  • Programme Coordinators 

Key Responsibilities:

  • Providing operational management support to the Vice-President and the Academic Leadership Team, with a focus on ensuring operational effectiveness, consistency and sustainability.
  • Establishing and managing a single Academic Operations Management Team, to ensure the provision of consistent, high quality, seamless and effective administration for the Deans, Schools and Faculty.
  • Assisting the Vice-President and Academic Leadership Team with aspects of financial, operational, programme and strategic planning with particular focus on the advancement of key strategic goals and objectives. 
  • Liaising with NCI’s Professional Services to ensure effective working across academic, administrative, and technical support staff to enable the Academic Leadership Team to meet their academic and business objectives.
  • Liaising with representatives from key external organisations, academic and business partners, research councils, accrediting and regulatory bodies etc on a wide range of issues.  
  • Ensuring that NCI policies and procedures relating to programmes, students, faculty and staff are fit for purpose, understood and implemented consistently across NCI programmes.  
  • Supporting the Vice-President in his capacity as Chair of the Academic Operations Committee, including maintaining the associated Academic Risk Register. 

Key Attributes:

  • An honours degree and/or a postgraduate qualification
  • At least ten years of progressively responsible experience at a senior level in higher education administration/management including line management experience.
  • Proven excellence in project management including identifying contingencies, managing risks, problem solving, time and resource management, communication and project evaluation.
  • Proven excellence in time management skills with the ability to organise and prioritise delivery by a team to challenging deadlines.
  • Proven ability to build trust, effective partnerships and collaborate with a range of colleagues internally and externally. 
  • Experience in providing robust analysis and reports to inform decision-making at an institutional level. 
  • Excellent interpersonal skills, including tact, discretion, influencing strategies, negotiating skills and experience of liaising with representatives of external organisations
  • Excellent written, numerical and verbal communication and presentation skills, including the ability to advise on procedures and to produce reports
  • Proven IT skills, including a high level of competence in MS Office software suite with the ability to create and use databases and spreadsheets for analytical purposes and the ability to use and understand the student record systems.
  • The ability to interpret and distil essential information in order to give a high level of specialist advice through demonstrations and written documents and to gather, analyse, interpret, and summarise data and draw effective conclusions.
  • Ability to deliver complex and sometimes difficult messages to colleagues and students in a timely but sensitive manner. 

Salary: Senior Manager €70,400 - €95,253 

Annual Leave: 27 Days Annual Leave

Contract: Permanent full-time.


The successful applicant will be subject to Garda vetting and must not have any convictions under the Sex Offenders Act 2001. 

Application Process: 

To apply, please email your covering letter outlining your experience for success in the role and your CV in PDF format, quoting the reference number 0961 and job title to: recruitment@ncirl.ie by 5pm on Friday 4th February 2022.


The functions and responsibilities assigned to the Senior Academic Operations Manager are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with operational and strategic plans and priorities of NCI. 

National College of Ireland is an equal opportunities employer. 

The Importance of Confidentiality

We would like to assure you that protecting confidentiality is our number one priority. You can expect that all enquires, applications and all aspects of the proceedings are treated as strictly confidential and are not disclosed to anyone, outside those directly involved in that aspect of the process.

Candidates' Obligations

In submitting a completed Curriculum Vitae and supporting documentation, candidates are declaring:

  • That all the particulars furnished in their application are true and correct without omission and that they are aware of the qualifications and particulars for this position.
  • That to the best of their knowledge that there is nothing in relation to their conduct, character or personal background of any nature that would adversely affect the position of trust in which they would be placed by virtue of this appointment.
  • Their irrevocable consent to NCI making such enquiries as deemed necessary in respect of their suitability for the post in respect of which their application is made.
  • Their acceptance and confirmation of the entitlement of NCI, as appropriate to, reject their application, or to terminate their employment (in the event of a contract of employment having been entered into on foot of this competition) if they have omitted to furnish NCI with any information relevant to their application or their continued employment or where they have made any false statement or misrepresentation relevant to this application or their continuing employment with the College. #

Candidates should note that they may be required to submit documentary evidence in support of any particulars given by them in their application for the post.

Data Protection Acts 1988 to 2018 and the Freedom of Information Acts 1997 to 2014 as amended

Data collected for the purposes of recruitment activities

NCI conducts recruitment processes to fill vacancies within the college. When applying for these competitions applicants are asked to submit a range of documents, e.g., a completed application form, CV and/or a personal statement or cover letter. For the purposes of recruitment activities, we will not collect any personal data that we do not need to assess your candidature for a role with us.

Legal Basis for Processing

NCI ’s legal basis for the processing of this data is a combination of individual consent, contractual necessity and legal obligations.

Withdrawal of Consent

Applicants can withdraw their consent for the processing of their personal data at any time by notifying the College. It is important to note that withdrawal of consent prior to the completion of the process will be considered as a withdrawal of the application.

What we do with your data

People who are directly employed by NCI and are based in Ireland process all the personal data collected for both recruitment and HR purposes.


HR draft up the shortlisting documents and provide the initial screening to determine if a person meets the essential criteria of the competition. A shortlisting panel is generally made up of two senior grade staff members from the relevant department for which the role is being recruited.

Sharing of your data

Where you have been successfully shortlisted for a post, each interview panel member will be furnished with a copy of the relevant information of those who will be attending interview in order that they can review applications in advance of the interview process. All such information will be returned to NCI and shredded following the competition process. Some of the interview panel will be external interviewers, who are not employees of NCI but are engaged for the purpose and are strictly subject to the rules and policies of the College.


Applicants can request and receive access to their data at any time and can request and receive a copy of this data, in electronic/transferable format.


Applicants can request the data held be erased. In this case, the application for a position is considered withdrawn.


Applicants can have any incorrect information corrected.

Objection / Withdraw

Applications can object to this information being processed and/or can request to withdraw from the application process


Applicants can make a complaint to our internal Information Governance and Data Protection Officer

NCI Information Governance and Data Protection Officer

National College of Ireland, Mayor Street, IFSC, Dublin 1

Tel (Direct): + 353 1 4498 523 ; Tel (Reception): + 353 1 4498 500

And/or make a complaint to the relevant authority

Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28

Tel: +353 (0) 761 104 800

National College of Ireland is an equal opportunities employer and is a Member of the Athena SWAN Charter. NCI is committed to serving our diverse community and welcomes applications from underrepresented groups.

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