Student Engagement & Retention Officer

Implementing college-wide attendance monitoring systems and appropriate policies for dealing with non-engaged students.

Reporting to:

Director of Learning & Teaching and Education Programmes

Purpose of Position:

As part of the Learning and Teaching Team, the purpose of this role includes;

  • The application of strategies to enhance student engagement and retention 
  • Implementing college-wide attendance monitoring systems and appropriate policies for dealing with non-engaged students. 
  • Administration of financial assistance schemes for students. 
  • Contribute to aspects of the implementation of the NCI’s Learning, Teaching and Assessment Strategy 2017 -2023. 

Key Relationships:

  • Director Learning & Teaching & Education Programmes
  • Vice President for Academic Affairs 
  • Registrar
  • Colleagues in Learning & Teaching and Education Programmes
  • Dean/Vice-Deans School of Business and School of Computing
  • Director of Quality Assurance
  • Director of Student Services
  • Programme Directors
  • Programme Coordinators
  • International Office
  • IT Manager

Key Duties:

  • Develop and implement processes connected with student monitoring systems and attendance requirements.
  • Propose and implement policies in relation to student attendance and engagement. 
  • Reporting qualitative and quantitative data relating to student retention and engagement.
  • Identify and apply strategies to enhance student engagement and retention 
  • Planning and administration of budgetary aspects of LTA support services (other than disability support services) including the administration of financial assistance schemes for students. 
  • Promoting student engagement through Learning & Teaching academic support programmes .  
  • Preparation of timely reports to inform Academic Council and committees on matters related to the role. 
  • Further duties as may be specified by the Director of Learning & Teaching and Education Programmes from time to time.

Key Attributes / Competencies:

  • Strong leadership qualities and the ability to take responsibility and work autonomously 
  • A professional, autonomous and collegiate disposition 
  • Experience in third level education and working with students, faculty and related staff
  • A qualification in education/learning & teaching or related field is desirable 
  • Excellent administrative, IT, teamwork and organisational skills
  • Excellent interpersonal and communication skills 
  • High level of competency in multi-tasking, prioritising and problem solving
  • Ability to be flexible and to be available outside of standard working hours

Contract: Maternity Contract Post

Salary: Specialist/Senior administrator Band €36,540- €52,783

Annual Leave: 24 days pro rata      

Application Process: 

To apply, please e-mail your cover letter and CV both in PDF Format ONLY, quoting reference number: NCI0848 to: by 5pm on Friday 25th October 2019. 

The successful applicant will be subject to Garda Vetting and must not have any convictions under the Sex Offenders Act 2001.

National College of Ireland’s mission is to change lives through education.

Its vision is to provide an inspiring educational experience that is innovative, responsive and enterprise focused.


The functions and responsibilities assigned to the Student Engagement & Retention Officer are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with any change in the role and objectives of the NCI.

National College of Ireland is an equal opportunities employer

The Importance of Confidentiality

We would like to assure you that protecting confidentiality is our number one priority. You can expect that all enquires, applications and all aspects of the proceedings are treated as strictly confidential and are not disclosed to anyone, outside those directly involved in that aspect of the process.

Candidates' Obligations

In submitting a completed Curriculum Vitae and supporting documentation, candidates are declaring:

  • That all the particulars furnished in their application are true and correct without omission and that they are aware of the qualifications and particulars for this position.
  • That to the best of their knowledge that there is nothing in relation to their conduct, character or personal background of any nature that would adversely affect the position of trust in which they would be placed by virtue of this appointment.
  • Their irrevocable consent to NCI making such enquiries as deemed necessary in respect of their suitability for the post in respect of which their application is made.
  • Their acceptance and confirmation of the entitlement of NCI, as appropriate to, reject their application, or to terminate their employment (in the event of a contract of employment having been entered into on foot of this competition) if they have omitted to furnish NCI with any information relevant to their application or their continued employment or where they have made any false statement or misrepresentation relevant to this application or their continuing employment with the College.

Candidates should note that they may be required to submit documentary evidence in support of any particulars given by them in their application for the post.

Data Protection Acts 1988 to 2018 and the Freedom of Information Acts 1997 to 2014 as amended

Data collected for the purposes of recruitment activities
NCI conducts recruitment processes to fill vacancies within the college. When applying for these competitions applicants are asked to submit a range of documents, e.g., a completed application form, CV and/or a personal statement or cover letter. For the purposes of recruitment activities, we will not collect any personal data that we do not need to assess your candidature for a role with us.

Legal Basis for Processing
NCI ’s legal basis for the processing of this data is a combination of individual consent, contractual necessity and legal obligations.

Withdrawal of Consent
Applicants can withdraw their consent for the processing of their personal data at any time by notifying the College. It is important to note that withdrawal of consent prior to the completion of the process will be considered as a withdrawal of the application.

What we do with your data
People who are directly employed by NCI and are based in Ireland process all the personal data collected for both recruitment and HR purposes.

HR draft up the shortlisting documents and provide the initial screening to determine if a person meets the essential criteria of the competition. A shortlisting panel is generally made up of two senior grade staff members from the relevant department for which the role is being recruited.

Sharing of your data
Where you have been successfully shortlisted for a post, each interview panel member will be furnished with a copy of the relevant information of those who will be attending interview in order that they can review applications in advance of the interview process. All such information will be returned to NCI and shredded following the competition process. Some of the interview panel will be external interviewers, who are not employees of NCI but are engaged for the purpose and are strictly subject to the rules and policies of the College.

Applicants can request and receive access to their data at any time and can request and receive a copy of this data, in electronic/transferable format.

Applicants can request the data held be erased. In this case, the application for a position is considered withdrawn.

Applicants can have any incorrect information corrected.

Objection / Withdraw
Applications can object to this information being processed and/or can request to withdraw from the application process

Applicants can make a complaint to our internal Information Governance and Data Protection Officer

NCI Information Governance and Data Protection Officer
National College of Ireland, Mayor Street, IFSC, Dublin 1  And/or make a complaint to the relevant authority

Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28
Tel: +353 (0) 761 104 800

National College of Ireland is an equal opportunities employer.