As part of the Student Support Team, the purpose of this role includes;

• Monitoring student retention and engagement and implementing strategies to support students. 
• Running retention and engagement initiative to support student to continue in their programme. 
• Implementing college-wide attendance monitoring systems and appropriate policies for dealing with non-engaged students. 
• Contribute to pastoral care, counselling and related services for student well-being.
• Administration of Student Assistance Fund scheme for students. 
• Contribute to actions, policies and strategies to enhance student retention and progression.

Reporting to:

Student Support & Welfare Manager

Key Relationships:

• Director of Student Registry 
  
• Student Support & Welfare Manager
• Registrar
• Digital Learning Designer
• Dean/Vice-Deans School of Business and School of Computing
• Director of CELL
• Director of QIE
• Programme Directors
• Programme Coordinators
• International Office
• IT Manager
• Vice President for Academic Affairs 

Key Responsibilities:

• Develop and implement processes connected with student monitoring systems and attendance requirements.

• Propose and implement policies in relation to student attendance and engagement. 
• Work with IT, Digital Learning Designer and Deans to implement Moodle Engagement  pilot project.
• Reporting qualitative and quantitative data relating to student retention and engagement.
• Directly contact at risk students identified through student monitoring systems to ensure they are connected with relevant supports. 
• Administer the Student Assistance Fund as well as reporting to HEA on same. 
• Preparation of timely reports to inform Academic Council and committees on matters related SAF and retention & engagement. 
• Further duties as may be specified by the Director of Student Registry to include assisting in planning and running of college graduations.

Key Attributes: 

• Strong leadership qualities and the ability to take responsibility and work autonomously 
• Excellent interpersonal and communication skills 
• A professional, autonomous and collegiate disposition 
• Experience in third level education and working with students, faculty and related staff
• A qualification in education/learning & teaching or related field is desirable 
• Excellent administrative, IT, teamwork and organisational skills
• High level of competency in multi-tasking, prioritising and problem solving
• Ability to be flexible and to be available outside of standard working hours

Contract: 

Maternity leave cover (Specific purpose contract)

Salary: 

Specialist/ Senior Administrator Band €37,271 - €53,839

Annual Leave: 

24 Days per annum pro rata

Application Process:

*This role is open to internal applicants only (Current NCI staff)

To apply, please e-mail your cover letter and CV both in PDF format ONLY, quoting reference number: NCI 110 to: recruitment-cdolan@ncirl.ie by 5:00 pm, 8th September 2022.

Note: The functions and responsibilities assigned to a Student Engagement & Retention Officer member are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with any change in the role and objectives of the College.

The successful applicant will be subject to Garda Vetting and must not have any convictions under the Sex Offenders Act 2001.

The Importance of Confidentiality

We would like to assure you that protecting confidentiality is our number one priority. You can expect that all enquires, applications and all aspects of the proceedings are treated as strictly confidential and are not disclosed to anyone, outside those directly involved in that aspect of the process.

Candidates' Obligations

In submitting a completed Curriculum Vitae and supporting documentation, candidates are declaring:

• That all the particulars furnished in their application are true and correct without omission and that they are aware of the qualifications and particulars for this position.
• That to the best of their knowledge that there is nothing in relation to their conduct, character or personal background of any nature that would adversely affect the position of trust in which they would be placed by virtue of this appointment.
• Their irrevocable consent to NCI making such enquiries as deemed necessary in respect of their suitability for the post in respect of which their application is made.
• Their acceptance and confirmation of the entitlement of NCI, as appropriate to, reject their application, or to terminate their employment (in the event of a contract of employment having been entered into on foot of this competition) if they have omitted to furnish NCI with any information relevant to their application or their continued employment or where they have made any false statement or misrepresentation relevant to this application or their continuing employment with the College. 

Candidates should note that they may be required to submit documentary evidence in support of any particulars given by them in their application for the post.

Data Protection Acts 1988 to 2018 and the Freedom of Information Acts 1997 to 2014 as amended

Data collected for the purposes of recruitment activities

NCI conducts recruitment processes to fill vacancies within the college. When applying for these competitions applicants are asked to submit a range of documents, e.g., a completed application form, CV and/or a personal statement or cover letter. For the purposes of recruitment activities, we will not collect any personal data that we do not need to assess your candidature for a role with us.

Legal Basis for Processing

NCI ’s legal basis for the processing of this data is a combination of individual consent, contractual necessity and legal obligations.

Withdrawal of Consent

Applicants can withdraw their consent for the processing of their personal data at any time by notifying the College. It is important to note that withdrawal of consent prior to the completion of the process will be considered as a withdrawal of the application.

What we do with your data

People who are directly employed by NCI and are based in Ireland process all the personal data collected for both recruitment and HR purposes.

Shortlisting

HR draft up the shortlisting documents and provide the initial screening to determine if a person meets the essential criteria of the competition. A shortlisting panel is generally made up of two senior grade staff members from the relevant department for which the role is being recruited.

Sharing of your data

Where you have been successfully shortlisted for a post, each interview panel member will be furnished with a copy of the relevant information of those who will be attending interview in order that they can review applications in advance of the interview process. All such information will be returned to NCI and shredded following the competition process. Some of the interview panel will be external interviewers, who are not employees of NCI but are engaged for the purpose and are strictly subject to the rules and policies of the College.

Access

Applicants can request and receive access to their data at any time and can request and receive a copy of this data, in electronic/transferable format.

Erasure

Applicants can request the data held be erased. In this case, the application for a position is considered withdrawn.

Rectification

Applicants can have any incorrect information corrected.

Objection / Withdraw

Applications can object to this information being processed and/or can request to withdraw from the application process

Complain

Applicants can make a complaint to our internal Information Governance and Data Protection Officer

NCI Information Governance and Data Protection Officer

National College of Ireland, Mayor Street, IFSC, Dublin 1

Tel (Direct): + 353 1 4498 523 ; Tel (Reception): + 353 1 4498 500

And/or make a complaint to the relevant authority

Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28

Tel: +353 (0) 761 104 800

National College of Ireland is an equal opportunities employer and is a Member of the Athena SWAN Charter. NCI is committed to serving our diverse community and welcomes applications from underrepresented groups.