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Gargan, Des

Lecturer in Business Studies (Room 2.15)

4498571

desmond.gargan@ncirl.ie

General Information

Key Responsibilities at NCI

  • Lecturer on Degree and Masters programmes in the School of Business
  • Course Director for number of programmes at Level 6, 7 and 8
  • Dissertation supervision of Masters level student
  • Programme evaluation and review

Education

  • Cardiff Metropolitan University - MBA
  • Northumbria University - MA in Strategic HR leadership
  • Dublin City University - BBS (Bachelor of Business Studies)
  • Dublin Institute of Technology - Postgraduate Diploma in Higher Education
  • University of Ulster - Postgraduate Diploma in Social Research Skills
  • Executive Coaching Solutions - Diploma in Executive and Personal Coaching
  • National College of Ireland - Certificate in Theories of Learning and Cognition
  • NUI Maynooth - NUI Certificate in Training and Adult Education
  • National College of Ireland - Certificate in Teaching and Learning
  • Language Centre of Ireland - CELTA - ACELS Qualified
  • Drogheda College of Further Education - JEB Diploma in IT Teaching
  • National College of Ireland - Certificate in Managing Teams

Academic Experience

  • Extern for a number of educational institutions
  • Director of Studies for a large number of foreign students studying Business, Management and languages (English) Responsible for accreditation, management and student affairs.
  • Lecturing/teaching/tutoring on a range of business programmes from certificate to postgrad/masters level, on-campus, off-campus and online programmes, including (but not limited to): HR Management; Change Management; Organisational Behaviour; Applied Management; International HR Management; International Trade; Management Information Systems; Quality Management; Customer Relationship Management; Industrial Relations; Business Communications; Psychometrics; Recruitment and Selection.
  • In Institutions, including:
    • National College of Ireland - Certificate, Diploma, Degree, Post Graduate and Masters Level
    • Heibei University, China - Degree level
    • Chihlee Institute of Technology, Taiwan – Degree level
    • American College, Dublin - Degree level
    • Portobello College - Certificate and Degree level
    • Dublin Business School - Degree level
    • UCD - Certificate level
    • Griffith College - Degree level
    • Louth VEC - Certificate level
    • Meath VEC - Certificate level
    • And a number of other programmes for a range of institutions and organisations in the public and private sectors.

Industrial Experience

  • QQI Panel Expert in Business
  • QQI Quality Evaluator
  • Diageo Beverages
    • Developing and presenting skills sessions for change management programme with middle managers
    • Development and presenting of career development skills sessions to redeployed/ redundant staff
    • Arranged and executed follow-up with individuals on a one-to-one coaching session
  • Carlow Chamber of Commerce
    • Developed and executed a range of soft skills sessions workshops for business the Chamber of Commerce. Including: Negotiation skills; Leadership skills; Interview skills
  • Daughters of Charity, Limerick
    • Developed and executed a number of soft skills session workshops for middle management staffs on the Health Service. Including: Leadership skills; Negotiation skills; Teamwork skills.
  • Sharptext Technology
    • Developed and executed a range of soft skills workshops with supervisory and middle management staffs. Including: Role of the Manager; Leadership skills.

  • Glanbia Foods
    • Developed and executed a range of soft skills workshops for middle managers nationwide. Including: Teamwork, Leadership, negotiation skills.

  • South Eastern Health Board
    • Developed and executed a range of soft skills workshops for middle managers nationwide. Including: Leadership skills, Teamwork skills.
  • Dublin College of Advanced Studies
    • Developed and executed a range of courses and quality manuals
    • Upgraded programmes to reflect the Irish equivalent
    • Upgraded quality manuals and procedures to reflect the Irish requirement
  • Irish Permanent Building Society
    • Wrote training and development manuals for management development programmes
  • Riverdeep Educational
    • Technical writer for online educational programmes
  • And a range of public and private organisations over the last number of years, including:
    • Open Management Training Ltd.
    • RTE
    • LogicRite Ltd.
    • Ashfield College
    • Change Management Training
    • The Open College

Career

  • Card Technology International Ltd., Kilkenny. Position: Operations/Human Resource Manager
    • Green field site operations in the credit card; smart card areas
    • Responsible for production of credit cards; electronic cards and game cards with total staff of 85
    • Interviewed and appointed senior management and supporting staffs.
    • Developed training and development plans for senior management and staffs.
    • Responsible for commissioning equipment up to IR£25 million
    • From initial employee appointment to first delivery of product within three months.
    • Negotiated with sub-contractors, machine suppliers, consultants, unions, etc.
    • Report to Chief Executive and main board.
    • Responsible for all Industrial relations in my control area.
    • Heavy involvement in the production of the QA manual and procedures.
    • Wrote and maintained Security Manual and Health and safety statements.
    • Responsible for customer service.
  • Dakota Packaging Ltd., Dublin. Position: Operations/Human Resource Manager. Staff: 155. Turnover: 8.5 million
    • Multi site operation in the packaging industry
    • 5 full time managers reporting to me with combined staff of 145.
    • Responsible for all Personnel and HR issues.
    • Reported to Managing Director and main board.
    • Played key role in the introduction of WCM techniques.
    • Formulated budgets for capital and labour.
    • Negotiated and communicated with 5 unions covering staffs in my control area.
    • Totally reorganised the Production departments.
    • Introduced more efficient patterns in the production areas.
    • Increased production on an annual basis.
    • Reduced crewing in many areas and negotiated redundancy where required.
    • Introduced data capture from the shop floor
    • Responsible for all Industrial Relations, in particular tackling many long standing practices resorting to the Labour Relations Commission where necessary.
    • Introduced new shift patterns and sub-contracted out services where necessary to improve lead-times and customer service.
    • Responsible for personnel including training and development in my control area.
    • Project manager and internal consultant for re-location of all sites to new green field site.

  • Irish Elsevier Printers Ltd. (Scientific Printers Ltd.), Shannon. Position: Sales Manager/Plant Manager. Staff: 48. Turnover: 2 million.
  • 1985-1987: Sales Manager
    • Totally reorganised sales/marketing function.
    • Achieved 300% increase in sales.
    • Successfully negotiated the largest single colour print order achieved in Ireland in 1987.
  • 1987-1990: Plant Manager
    • Achieved a 20% improvement in scheduled deliveries.
    • Increased quality and decreased number of complaints.
    • Reduced wages/salaries ratio by 10%
    • Increased output and decreased numbers in factory
    • Responsible for all Personnel and HR issues.
    • Duties included recruitment, training and motivation of staff.

Research Interests

  • New Managerialism
  • The Psychological Contract
  • Management

Professional Body Membership

  • CFCIPD
  • MECI (European Coaching Institute)

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