Refund Policy for international students

This Refund Policy, refers to new international students who applied to NCI from outside Ireland, who require a student visa to reside in Ireland and who are in their first year of studies.

It does not apply to international students already residing in Ireland or who have previously resided in Ireland on a student visa. In these cases, it is the students' responsibility to ensure their visa renewal will be approved. If the students' visa is refused, in this instance students' should refer to the standard NCI refund policy.

This policy is in line with Ireland’s immigration regulations. Any administration charges cover a range of costs that include but are not limited to, counselling, application processing, receipts, bank charges, international office support, recruitment costs and opportunity costs.

Refund Requests

  • Refunds are processed within 20 working days from receipt of a complete refund request form and all required supporting documents.
  • It is the students responsibility to check and submit all the necessary supporting documents. If documents are missing or incorrectly filled in, there could be a significant delay.
  • Refunds will only be issued to the originating bank of initial payments. Where a payment is made through a third party provider such Ebixcash, Cohortgo etc. NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party.
  • Students from visa required Countries, who obtain a visa sticker to travel to Ireland based on their studies at NCI, must surrender their visa sticker for the refund to be processed

Please see below the required documents and administrative fees associated with each type of refund request:

Programme did not run

If a programme does not run, an applicant will be offered a full refund with no administration charge

Administrative Fee = €0

Required Documents for Refund

  1. Payment confirmation receipt(s) from the originating bank account (please read below for further details)*
  2. NCI payment receipt(s)
  3. Refund Request Form

Your payment confirmation receipt(s) (Swift Receipt or MT103) must show the originating bank details. Learn more about the Swift or MT103 documents.

If no MT103 is available or if the MT103 section 50k contains anything but an account number we will require a copy of the bank statement for the account showing the payment to NCI.

Where a payment is made through a third party provider such as Ebixcash, Cohortgo etc. NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party.

Please submit all required documents to internationalsupport@ncirl.ie

Did not meet conditions of offer: Academic

Fails to meet NCI’s academic requirements

Administrative Fee = €100

Required Documents for Refund

  1. Academic documents 
  2. Payment confirmation receipt(s) from the originating bank account (please read below for further details)*
  3. NCI payment receipt(s)
  4. Refund Request Form

Your payment confirmation receipt(s) (Swift Receipt or MT103) must show the originating bank details. Learn more about the Swift or MT103 documents.

If no MT103 is available or if the MT103 section 50k contains anything but an account number we will require a copy of the bank statement for the account showing the payment to NCI. 

Where a payment is made through a third party provider such as Ebixcash, Cohortgo etc. NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party. 

Please submit all required documents to internationalsupport@ncirl.ie

Did not meet conditions of offer: English

Fails to meet NCI’s English language requirements

Administrative Fee = €100

Required Documents for Refund

  1. English language certificate 
  2. Payment confirmation receipt(s) from the originating bank account (please read below for further details)*
  3. NCI payment receipt(s)
  4. Refund Request Form

Your payment confirmation receipt(s) (Swift Receipt or MT103) must show the originating bank details. Learn more about the Swift or MT103 documents.

If no MT103 is available or if the MT103 section 50k contains anything but an account number we will require a copy of the bank statement for the account showing the payment to NCI. 

Where a payment is made through a third party provider such as Ebixcash, Cohortgo etc., NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party. 

Please submit all required documents to internationalsupport@ncirl.ie  

Visa rejection

Receives an Entry Visa Refusal having submitted a full and complete visa application (see terms & conditions)

Administrative Fee = €100

Required Documents for Refund

  1. Visa Rejection Letter/Visa Appeal Rejection Letter
  2. Payment confirmation receipt(s) from the originating bank account (please read below for further details)
  3. NCI payment receipt(s)
  4. Refund Request Form

Your payment confirmation receipt(s) (Swift Receipt or MT103) must show the originating bank details. Learn more about the Swift or MT103 documents.

If no MT103 is available or if the MT103 section 50k contains anything but an account number we will require a copy of the bank statement for the account showing the payment to NCI.

Where a payment is made through a third party provider such as Ebixcash, Cohortgo etc. NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party.

Please submit all required documents to internationalsupport@ncirl.ie

Course is full / Did not secure place

Where applicants make partial payments and as a result, they do not secure a place on time and the programme is full

Administrative Fee = €1,000

Required Documents for Refund

  1. Payment confirmation receipt(s) from the originating bank account (please read below for further details)*
  2. NCI payment receipt(s)
  3. Refund Request Form

*Your payment confirmation receipt(s) (Swift Receipt or MT103) must show the originating bank details. Learn more about the Swift or MT103 documents.

If no MT103 is available or if the MT103 section 50k contains anything but an account number we will require a copy of the bank statement for the account showing the payment to NCI.

Where a payment is made through a third party provider such as Ebixcash, Cohortgo etc. NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party.

Please submit all required documents to internationalsupport@ncirl.ie

Does not take up place: more than 4 weeks before start of programme

Does not take up their place and requests a refund, more than four weeks before the start date for their programme

Administrative Fee = €1,000

Required Documents for Refund

  1. Payment confirmation receipt(s) from the originating bank account (please read below for further details)*
  2. NCI payment receipt(s)
  3. Refund Request Form
  4. Proof multi-entry visa sticker has been surrendered or visa application has been cancelled 

Your payment confirmation receipt(s) (Swift Receipt or MT103) must show the originating bank details. Learn more about the Swift or MT103 documents.

If no MT103 is available or if the MT103 section 50k contains anything but an account number we will require a copy of the bank statement for the account showing the payment to NCI.

Where a payment is made through a third party provider such as Ebixcash, Cohortgo etc. NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party.

Please submit all required documents to internationalsupport@ncirl.ie

Does not take up place: less than 4 weeks before start of programme

Does not take up their place and requests a refund less than four weeks before the start date for their programme

Administrative Fee = €2,500

Required Documents for Refund

  1. Payment confirmation receipt(s) from the originating bank account (please read below for further details)*
  2. NCI payment receipt(s)
  3. Refund Request Form
  4. Proof multi-entry visa sticker has been surrendered or visa application has been cancelled 

Students who travel to Ireland must return home and submit the following for the refund to be processed.

  1. Boarding pass / passport stamp as proof they returned to their home Country.  
  2. Proof they have surrendered their multi-entry visa sticker
  3. If the student has registered with immigration they must return their IRP card

Your payment confirmation receipt(s) (Swift Receipt or MT103) must show the originating bank details. Learn more about the Swift or MT103 documents.

If no MT103 is available or if the MT103 section 50k contains anything but an account number we will require a copy of the bank statement for the account showing the payment to NCI.

Where a payment is made through a third party provider such as Ebixcash, Cohortgo etc., NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party.

Please submit all required documents to internationalsupport@ncirl.ie

Withdrawal: within the first 6 weeks from the start date

If a student considers a course withdrawal, we highly recommend they speak to a member of the international support team or Student Support in order to be informed of all options available to them.

Administrative Fee = €4,000

Withdrawal Process

  1. Complete the Programme Withdrawal Form
  2. Return NCI student card and IRP card (if registered with immigration) to the International Office
  3. Inform Immigration. Students who have registered with immigration in Ireland, based on their student registration at NCI, must inform immigration that they have withdrawn from NCI.

Required Documents for Refund

  1. Payment confirmation receipt(s) from the originating bank account (please read below for further details)
  2. NCI payment receipt(s)
  3. Refund Request Form
  4. Boarding pass/passport stamp as proof they returned to their home country
  5. Proof of the surrendered multi-entry visa sticker
  6. If the student has registered with immigration they must return their IRP card

Your payment confirmation receipt(s) (Swift Receipt or MT103) must show the originating bank details. Learn more about the Swift or MT103 documents.

If no MT103 is available or if the MT103 section 50k contains anything but an account number we will require a copy of the bank statement for the account showing the payment to NCI.

Where a payment is made through a third party provider such as Ebixcash, Cohortgo etc. NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party.

Please submit all required documents to internationalsupport@ncirl.ie

Withdrawal: after the first 6 weeks from the start date

If a student considers a course withdrawal, we highly recommend they speak to a member of the international support team or Student Support in order to be informed of all options available to them.

Where a student decides to withdraw from the programme for any reason after the first six weeks from the start date for their programme, no refund will be provided. 

Withdrawal Process

  • Complete the Programme Withdrawal Form
  • Return NCI student card and IRP card (if registered with immigration) to the International Office
  • Inform Immigration. Students who have registered with immigration in Ireland, based on their student registration at NCI, must inform immigration that they have withdrawn from NCI.

Overpayment

If a student makes an overpayment please see refund process below,

Required Documents for Refund

  1. Payment confirmation receipt(s) from the originating bank account (please read below for further details)*
  2. NCI payment receipt(s)
  3. Refund Request Form

Your payment confirmation receipt(s) (Swift Receipt or MT103) must show the originating bank details. Learn more about the Swift or MT103 documents.

If no MT103 is available or if the MT103 section 50k contains anything but an account number we will require a copy of the bank statement for the account showing the payment to NCI.

Where a payment is made through a third party provider such as Ebixcash, Cohortgo etc. NCI will require the applicants (or their sponsors) bank statement clearly showing the payment to NCI through the third party.

Please submit all required documents to internationalsupport@ncirl.ie

Additional Information

Terms and Conditions

  1. Refunds will be reimbursed in Euro or in the same currency as the fees were originally demanded and via the same payment method as the original payment was made. In the case of bank transfer, refunds must be issued to a bank account in the country of origin of the original payment(s).
  2. Where the applicant is requesting a refund on the basis of a visa refusal, failure to meet entry requirements, a refund will only be processed once all supporting evidence has been provided to NCI.
  3. Where an applicant has submitted an incomplete visa application or an application, which NCI deems to have been purposely submitted, in order for it to be rejected, we reserve the right to charge the relevant administrative fee based upon the timing of the rejection and refund application. Applicants should note that rejected visas could significantly hinder any future visa applications. A refused visa can stop applicants from applying for a visa to Ireland for a further five years and visa rejections must be declared on all future visa applications for any country in the world that applicants wish to travel to.
  4. Where an offer was made, based on incorrect or incomplete information being supplied by a student, having registered at NCI, no refund will be provided.
  5. Where a student has paid for a multiple courses, semesters or pathways, but fails to progress, refunds will be provided on a pro-rata basis unless the breakdown of fees is otherwise stated.
  6. A student whose entitlement to attend a programme is terminated due to academic misconduct or antisocial behaviour, no refund will be provided.
  7. A student in breach of government regulation or rules governing his/her student status in Ireland, no refund will be provided.
  8. A student who is convicted of a criminal offence in the jurisdiction of the Republic of Ireland no refund will be provided.
  9. The business owner for the refund policy is the Director of Marketing, Robert Ward.