Purpose of Position:

To assist with the Online Reference Support [LibChat] / library duties within the Norma Smurfit Library.


Online Virtual Library Support (LibChat online Platform (Springshare) typically respond to users (Students & Staff) via e-mail and online chat boxes. Duties include obtaining and recording the details of student and staff queries, information, comments and complaints, as well as the actions taken to resolve any issues or to forward any actions to the remainder the relevant library staff.

Reporting to:

Librarian/Deputy Librarian

Key Responsibilities:

  • Reference chat service support (Springshare LibChat) and help support ticketing system (Springshare LibAnswers) - Support & extend LibAnswers FAQ’s
  • Deliver effective virtual reference service to students and faculty
  • Conduct effective online searches using various databases and sources, to select and use the appropriate resources to verify and locate material or information
  • May include working from home
  • Assisting with Library Databases, Electronic Resources & College Repositories
  • Supporting Library Statistical Collection
  • Train Library staff to provide ready-reference and to field and escalate reference questions that come to the Circulation Desk and through LibAnswers/LibChat
  • Take active role in the Springshare online support community & training support
  • Attending to issue/reader services desk for designated periods
  • Any other tasks as assigned by the Deputy Librarian or Librarian

Key Attributes: 

  • Previous experience within a library environment essential
  • Working knowledge of Springshare suite of Library software, such as LibGuides CMS, LibCal, LibAnswers LibChat and LibWizard.
  • Good customer service experience and skills
  • Good keyboard skills with working knowledge of windows environment
  • Good communication and interpersonal skills.
  • Ability to work as part of a small team.
  • Self-starter & ability to work alone
  • Interest in and ability to work with electronic media is essential.
  • Working knowledge of the internet and online databases would be advantageous.
  • Positive approach to continued training.




Administrator Band €31,059 to €43,485

Annual Leave: 

24 Days per annum pro rata


Full time

Application Process:

This role is open to internal applicants only ie. current NCI staff

To apply, please e-mail your cover letter and CV both in PDF format ONLY, quoting reference number: NCI 1076 to recruitment-cdolan@ncirl.ie by 5 pm, Friday 29th September 2023.

Note: The functions and responsibilities assigned to the Online Virtual Library Support are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with any change in the role and objectives of the College.

The successful applicant will be subject to Garda Vetting and must not have any convictions under the Sex Offenders Act 2001.

The Importance of Confidentiality

We would like to assure you that protecting confidentiality is our number one priority. You can expect that all enquires, applications and all aspects of the proceedings are treated as strictly confidential and are not disclosed to anyone, outside those directly involved in that aspect of the process.

Candidates' Obligations

In submitting a completed Curriculum Vitae and supporting documentation, candidates are declaring:

  • That all the particulars furnished in their application are true and correct without omission and that they are aware of the qualifications and particulars for this position.
  • That to the best of their knowledge that there is nothing in relation to their conduct, character or personal background of any nature that would adversely affect the position of trust in which they would be placed by virtue of this appointment.
  • Their irrevocable consent to NCI making such enquiries as deemed necessary in respect of their suitability for the post in respect of which their application is made.
  • Their acceptance and confirmation of the entitlement of NCI, as appropriate to, reject their application, or to terminate their employment (in the event of a contract of employment having been entered into on foot of this competition) if they have omitted to furnish NCI with any information relevant to their application or their continued employment or where they have made any false statement or misrepresentation relevant to this application or their continuing employment with the  College. 

Candidates should note that they may be required to submit documentary evidence in support of any particulars given by them in their application for the post.

Data Protection Acts 1988 to 2018 and the Freedom of Information Acts 1997 to 2014 as amended

Data collected for the purposes of recruitment activities

NCI conducts recruitment processes to fill vacancies within the college. When applying for these competitions applicants are asked to submit a range of documents, e.g., a completed application form, CV and/or a personal statement or cover letter. For the purposes of recruitment activities, we will not collect any personal data that we do not need to assess your candidature for a role with us.

Legal Basis for Processing

NCI ’s legal basis for the processing of this data is a combination of individual consent, contractual necessity and legal obligations.

Withdrawal of Consent

Applicants can withdraw their consent for the processing of their personal data at any time by notifying the College. It is important to note that withdrawal of consent prior to the completion of the process will be considered as a withdrawal of the application.

What we do with your data

People who are directly employed by NCI and are based in Ireland process all the personal data collected for both recruitment and HR purposes.


HR draft up the shortlisting documents and provide the initial screening to determine if a person meets the essential criteria of the competition. A shortlisting panel is generally made up of two senior grade staff members from the relevant department for which the role is being recruited.

Sharing of your data

Where you have been successfully shortlisted for a post, each interview panel member will be furnished with a copy of the relevant information of those who will be attending interview in order that they can review applications in advance of the interview process. All such information will be returned to NCI and shredded following the competition process. Some of the interview panel will be external interviewers, who are not employees of NCI but are engaged for the purpose and are strictly subject to the rules and policies of the College.


Applicants can request and receive access to their data at any time and can request and receive a copy of this data, in electronic/transferable format.


Applicants can request the data held be erased. In this case, the application for a position is considered withdrawn.


Applicants can have any incorrect information corrected.

Objection / Withdraw

Applications can object to this information being processed and/or can request to withdraw from the application process


Applicants can make a complaint to our internal Information Governance and Data Protection Officer

NCI Information Governance and Data Protection Officer

National College of Ireland, Mayor Street, IFSC, Dublin 1

Tel (Direct): + 353 1 4498 523 ; Tel (Reception): + 353 1 4498 500

And/or make a complaint to the relevant authority

Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28

Tel: +353 (0) 761 104 800

National College of Ireland is an equal opportunities employer and is a Member of the Athena SWAN Charter. NCI is committed to serving our diverse community and welcomes applications from underrepresented groups.

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